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Senior Executive - Operations

From 2 to 4 year(s) of experience

Bangalore/Bengaluru ( KR Road)

₹ Not Disclosed by Recruiter

Posted: 72 days ago

Job Description


Job Title: Senior Executive - Operations
Job Type: Permanent
Location: KR road, Bangalore

Experience: 2-4

Education qualification: Masters in Hospital Administration




Roles and Responsibilities

  • Manage Medical Transcriptionists in a most effective & efficient manner.
  • Ensure smooth & proper functioning of the department keeping in lieu with the departmental & organizational policies.
  • Ensure ultimate utilization of man power & other resources.
  • Manpower planning, roster management, proper scheduling & allocating of human resource.
  • Bring in & maintain discipline (punctuality, grooming & other soft skills Etc.) in the department and retrain/take necessary disciplinary action to the defaulters.
  • Provide proper functional training to the new joiner.
  • Ensure that the departmental quality standards & protocols, laid down by NABH, are implemented & maintained correctly and the same is highlighted in the departmental SOP & manual.
  • Keep the quality dept updated about the status of the departmental quality indicators.
  • Develop & maintain proper coordinating with other departments for better operational efficiency of the respective floor, tower, department & organization as a whole.
  • Assist management in organizing and conducting patient welfare programs.
  • Ensure smooth functioning of the respective wards keeping in mind the patient/staff hygiene and comfort factor.
  • Address patient/ staff grievances and counsel them accordingly, in case of any process variation, update the same to the concerned individual/department or management.
  • Have a regular update on the patients outstanding bills and take necessary action once it gets triggered.
  • Conduct departmental meeting on a periodical basis to address the staffs concerns and instruct them about the recent updates.
  • Address and report related incidents & complaints.
  • Over view the day-to-day operation of the department/respective areas and ensure that the quality care is provided to each & every individual patient.
  • Continuously strive for improving system, processes and quality of care provided to the patients.
  • Get involved in the interview & staff selection process. Set KRA for the department staffs and review their performance appraisal.
  • As a whole, ensure highest customer/employee satisfaction and adhere to the organizational goal, policy, procedure in each & every work process.


Industry: Medical Services / Hospital
Functional Area: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employment Type: Full Time, Permanent

Education:UG -Any Graduate

Company Profile

HealthCare Global Enterprises Ltd

Healthcare Global Enterprises Ltd (HCG), India's largest provider of cancer care is at the forefront of the battle against cancer. Through its network of 26 comprehensive cancer centres spread across India, HCG has brought advanced cancer care to the doorstep of millions of people. HCG and Milann (HCG fertility centres) are leaders in specialist tertiary healthcare and have received several awards and recognition.

Company Info

Website https://www.hcgoncology.com/

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Contact Details

Contact Company:HealthCare Global Enterprises Ltd

Address :NO 8,5TH FLOOR,HCG TOWERS,P.KALINGA RAO ROAD,SAMPA, NGIRAMANAGAR, BANGALORE, Karnataka, India